Answers to common questions. Still stuck? Contact support →
How do credits work?
Credits are pre-purchased and deducted each time you generate a video or image. Different models cost different amounts. Check the Pricing page for a full breakdown.
How long are my generated assets stored?
All generated videos and images are stored for 3 days. After that they are permanently deleted. Download anything you want to keep before the expiry date shown on your My Assets page.
Why did my generation fail?
Occasional failures can happen due to the AI model being overloaded or your prompt containing content that the model rejected. Credits for failed generations can be reviewed — contact support.
Can I get a refund?
All credit purchases are final. For technical failures on our end, contact support within 7 days. See our full Refund Policy for details.
How long does generation take?
Image generation typically takes 5–30 seconds. Video generation takes 1–5 minutes depending on the model and server load.
What file formats are the outputs?
Videos are delivered as MP4 files. Images are delivered as JPG or PNG depending on the model.
Do credits expire?
Yes — credits expire 60 days after purchase. Expired credits cannot be used or refunded.
Can I use the generated content commercially?
Generally yes, but this depends on the terms of the underlying AI model used. Review the terms of each model provider for commercial use rights.